Delivery Operations Manager
1 week ago
About the Opportunity
The Delivery Manager at Australia Post is responsible for managing the operations of a Delivery Centre and associated network effectively and professionally.
This role involves leading a team to achieve a high-quality, reliable, efficient, and cost-effective delivery service.
Key responsibilities include:
- Leading by example to motivate staff and develop a customer-first service culture
- Directing and controlling processing and support activities to meet service standards and performance objectives
- Monitoring mail and parcel delivery and analysing performance against the delivery plan
- Facilitating change and innovation within the workplace, including implementing processes and systems
- Driving a 'Zero' Safety Culture and building Employee Engagement through transformational leadership
- Continuously seeking to reduce costs and improve service performance
About You
We're looking for candidates with demonstrated ability to create a safety culture and lead diverse teams effectively.
They should have experience in managing industrial relations conflicts and union negotiations, as well as people management experience in a logistics, retail, or operational environment.
The ideal candidate will also have strong financial and business management knowledge, including KPIs, and a commitment to upholding HR policies and procedures.
- A collaborative team environment
- Strong Career development and mentorship
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life.
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