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IT Support Specialist

1 week ago

Sydney, New South Wales, Australia First Focus Full time

At First Focus, we're committed to delivering exceptional IT services to our clients. As a Field Support Technician, you'll be at the forefront of this effort, providing on-site desktop and IT infrastructure support across Sydney.

As part of our dynamic team, you'll have opportunities to work on occasional project work to deploy solutions, install and configure servers, networking, and other IT equipment. You'll also be exposed to account management, VOIP, technical presales, and other areas, working closely with experienced engineers and technical account managers to maintain best practice environments.

This role is ideal for someone with solid knowledge of Microsoft AD, Exchange, Azure, and Office 365 environments, as well as generalist networking skills. Excellent written and spoken English, great attention to detail, and time management skills are essential.

Key Responsibilities:
  • Provide on-site desktop and IT infrastructure support to customers
  • Be involved in occasional project work to deploy solutions
  • Install and configure servers, networking, and other IT equipment
  • Work with experienced engineers and technical account managers
  • Exposure to account management, VOIP, technical presales, and other areas