
Technology Innovation Leader
2 weeks ago
The Senior Manager, Technology Analysis role serves as a bridge between business priorities and technical delivery. This position leads and develops a team of Business Analysts and Systems Analysts to ensure high-quality requirements, documentation, and testing standards across both product and project initiatives.
Key Responsibilities- Recruit, train, and develop skilled Business Analysts to build a strong, versatile team.
- Evaluate, establish, and enforce standards for documentation, testing, and analysis deliverables.
- Ensure strategic goals and business vision are consistently translated into actionable business requirements and technical solutions.
- Maintain trusted relationships with business leaders, IT partners, and vendors.
- Foster deep Subject Matter Expertise within the team on customer-facing websites, supporting systems, data, and processes.
- Apply AI technologies for knowledge management, requirement validation, and predictive risk analysis.
- Partner with architects to explore ways to leverage AI, automation, and data analytics to improve delivery.
- Coordinate staffing and resource allocation across project teams, balancing priorities and capacity.
- Lead and develop high-performing teams across both product and project initiatives.
- Build and maintain centralized knowledge resources to ensure continuity and consistency.
- Provide ongoing guidance by reviewing user flows, technical approaches, and ensuring quality outcomes.
- Lead RFP processes by documenting requirements, coordinating vendor demos, and facilitating evaluation activities.
- Serve as lead Business Analyst on high-priority projects, ensuring alignment with business needs and delivery excellence.
- Act as Systems Analyst on designated product teams, bridging business and technical perspectives.
- Oversee end-to-end testing and lead/assist UAT efforts on projects and product teams.
- Incorporate Product Thinking among analysts, moving from writing requirements to shaping digital experiences and business outcomes.
- Provide oversight and mentorship to BAs during implementation phases.
- Leverage AI-powered knowledge management for efficient documentation and continuity.
- Guide adoption of AI solutions to unlock new efficiencies and innovation in digital delivery.
- Act as the escalation point for requirements issues, scope changes, and testing challenges in digital projects.
- Ensure timely creation of scope documents, epics, user stories, test plans, and user guides that meet established documentation standards.
- Align requirements, priorities, and dependencies with cross-functional teams and stakeholders.
- Identify and proactively escalate risks or blockers impacting project progress.
- Collaborate with IT leadership to ensure business priorities and vision are consistently aligned with delivery efforts.
- Research and recommend strategies that maximize the value of tools and technologies while minimizing inefficiencies.
- Support product leadership in building and refining feature roadmaps, balancing business priorities, technical feasibility, and effort.
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