Passenger Experience Officer

5 days ago


Melbourne, Victoria, Australia SKYBUS Full time

Job Summary

We are seeking a Passenger Experience Officer to provide a safe and enjoyable journey environment for our passengers.

The successful candidate will have excellent communication skills and be able to work effectively in a team environment.

Key Responsibilities:

  • Provide passenger assistance and information on Skybus services.
  • Enhance passenger and driver security by maintaining a visible presence on board bus services and bus stations.
  • Engage with our local communities and support networks to grow an understanding of our bus network.
  • Work with our local community partners to promote and improve our bus services.
  • Support our drivers and passengers to ensure a comfortable and enjoyable journey environment.
  • Perform any other duties as assigned.

Requirements:

  • A commitment to customer service
  • Well-developed communication skills to communicate with people from diverse social and cultural backgrounds
  • The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments
  • Conflict resolution skills and the ability to de-escalate and resolve situations involving conflict
  • The ability to think on your feet and problem-solve on the spot
  • Contribute to a positive workplace culture by working in a cohesive and supportive team
  • The ability to make ethical, balanced, fair and impartial decisions while applying learnt theory and relevant legislation


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