Administrative Support Specialist

5 days ago

Gosford, New South Wales, Australia Chandler Macleod Full time

About the company:

Chandler Macleod is a leading Federal government agency dedicated to supporting Australians in achieving their goals and improving their lives. Our work has a significant impact on the social sector, and we are committed to making a difference.

We pride ourselves on having a great culture across different teams and excellent office locations. This makes us an attractive employer for experienced Administration Support officers looking for a temporary assignment.

Job Description
  • Maintaining Participant Relationships: Manage and resolve participant matters by taking appropriate actions as per the Agency Act.
  • Reception and Counter Support: Provide assistance at the local office, including handling participant inquiries via self-help kiosks and online support.
  • Customer Service and Support: Resolve customer enquiries, provide information, and refer customers to relevant government or community services.
  • Email Management and Administration: Manage the shared email inbox, appointments, and telephone enquiries for the team.
  • Appointment Coordination: Coordinate appointments using Agency office facilities, ensuring they are accessible for participants.
  • Data Entry and Research: Conduct research and investigation activities, preparing associated reports and correspondence.
  • Follow-up and Data Entry: Perform various data entry tasks and ensure follow-up is completed.
  • Complaints and Feedback: Receive and record complaints and other feedback in the Agency's business systems.
About You
  • Teamwork: Demonstrate ability to work effectively in a team environment.
  • Communication Skills: Possess excellent communication skills to interact with colleagues and clients.
  • Customer Service Skills: Provide exceptional customer service to meet participant needs.
  • Conflict Resolution: Ability to manage conflict and difficult conversations in a professional manner.
  • Microsoft Suite Skills: Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
  • Initiative and Independence: Display initiative and work independently to achieve tasks.
  • System Knowledge: Willingness to learn new systems and processes.
  • Front of House Experience: Previous experience in a Front of House and administration-based role.

Benefits:

  • Competitive Salary: Earn $37.36 per hour + Super.
  • Temporary Assignment: 12-month contract with possible extension.
  • Full-Time Hours: Monday to Friday, full-time hours.
  • Multiple Locations: Available in Burwood, Windsor, Chatswood, Gosford, Griffith, Hurstville, Charlestown, Port Macquarie, Tamworth, Bathurst, and Paramatta.

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