Customer Service Representative

5 days ago

Sydney Olympic Park, New South Wales, Australia Secure Parking Full time
Secure Parking Career Opportunity

We are seeking highly motivated and enthusiastic individuals to join our team as Customer Service Officers in various locations across Australia and New Zealand.

As a valued member of our team, you will be the first point of contact for our customers, providing exceptional service and ensuring a welcoming experience for all visitors.

About Us

Secure Parking is the largest commercial car park operator in Australia, with over 450 car parks across the country and New Zealand. Our company values diversity, inclusivity, and work-life balance, and we strive to create a safe, friendly, and inclusive workplace environment.

We believe that our people are our greatest asset, and we invest in their growth and development through career opportunities, training programs, and a supportive team culture.

About the Role

This role involves working in a fast-paced environment, handling customer inquiries, resolving issues, and providing information on our services. You will also be responsible for maintaining high standards of customer service, contributing to the overall success of our business.

Key Responsibilities:
  • Provide exceptional customer service, responding to inquiries and resolving issues promptly and professionally
  • Maintain a clean and organized workspace, adhering to health and safety guidelines
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and professional development to enhance skills and knowledge
Requirements:
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team environment
  • Flexibility to work varying shifts, including weekends and public holidays
  • Availability to attend training sessions and meetings
Benefits:
  • Competitive hourly rate: $25-$30 AUD per hour (dependent on location and experience)
  • Opportunities for career advancement and professional growth
  • Flexible working hours and rotating shifts
  • Comprehensive training program, including customer service and conflict resolution techniques
  • Discounts on parking fees and other benefits
Who We Are Looking For:

We welcome applications from enthusiastic and customer-focused individuals who share our commitment to delivering exceptional service and creating a positive experience for our customers. If you are a motivated team player with excellent communication skills and a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

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