Resort Hunter Valley – Exceptional Guest Experience Specialist

4 days ago

Sydney, New South Wales, Australia Rydges Full time
About Rydges Resort Hunter Valley

Surrounded by lush vineyards and scenic beauty, Rydges Resort Hunter Valley offers an unforgettable workplace experience. Complete with a range of amazing facilities including a ferris Wheel, brewery, waterpark, and 18-hole golf course.

Job Description

We are seeking a dedicated Part-Time Reservations Sales Agent on a fixed term maternity leave contract to join our in-house team at Rydges Resort Hunter Valley in the beautiful Lovedale area. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.

Key Responsibilities
  • Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
  • Efficiently process guest reservations, modifications, and cancellations
  • Maintain accurate and up-to-date reservation records
  • Collaborate with the wider team to ensure a consistent and positive guest experience
  • Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
Requirements
  • Proven experience in a customer service or reservations role within the hospitality and tourism industry
  • Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
  • Strong problem-solving and decision-making skills to handle guest inquiries and requests
  • Proficient in using reservation systems and technology
  • Adaptable and flexible to work in a dynamic, fast-paced environment
  • A genuine passion for delivering exceptional customer experiences
What We Offer

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels - Rydges, LyLo, QT, Atura, and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Australia and NZ's largest and most diverse experiences company

Estimated salary: $60,000 - $80,000 per year, depending on experience and qualifications.

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