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Delivering Exceptional Client Service

3 weeks ago

Tasmania, Australia beBeeStakeholder Full time $90,000 - $120,000
Client Solutions Expert

As a Client Solutions Expert, you will play a pivotal role in delivering exceptional consulting and implementation services to clients. Your key responsibilities will include defining client requirements, conducting thorough gap analyses, documenting and configuring project outcomes, and partnering with internal and external stakeholders to develop executable plans.

Key skills and qualifications for this role include strong stakeholder management and customer service skills, experience working within a similar environment, and a solid understanding of payroll and related applications. You will also be responsible for identifying client risks, providing options for resolution, and maintaining excellent working relationships with colleagues and clients.

The ideal candidate will have tertiary qualifications in a business-related field or information technology, and proven experience in a similar role may be taken in lieu of formal qualification. Project Management certification is highly desirable but not essential. As a subject matter expert, you will stay up-to-date with technological advancements and legislative developments as they relate to our products.

Our organization is committed to creating a diverse, inclusive, and equitable workplace where all employees can thrive. We value collaboration, encourage innovation, and welcome ideas from all employees. If you are passionate about delivering exceptional customer service and making a positive impact on the lives of our clients, we would love to hear from you.