Career Opportunities

8 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $80,000
Job Overview

At our organization, we are seeking an energetic and customer-focused professional to join our Customer Service team. As a key member of this team, you will be responsible for delivering exceptional customer experiences through inbound calls, written correspondence, and internal stakeholder liaison.

Key Responsibilities:

  • Manage a high volume of customer inquiries via phone and email, providing accurate and timely resolutions.
  • Liaise with internal stakeholders to effectively manage consumer and commercial customer relationships.
  • Take ownership of complex matters and participate in change implementation activities to drive business growth.
  • Contribute to the success of the wider Operations team by sharing best practices and knowledge.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills, with the ability to explain complex processes clearly and concisely.
  • Previous contact centre experience is desirable, but not essential, as comprehensive training will be provided.
  • A tertiary qualification in a relevant field or demonstrable knowledge of Financial Services is highly regarded.
  • High level of attention to detail and accuracy, with proficiency across the MS Office suite or Excel.

Benefits:

  • Flexible working arrangements, including work from home three days per week.
  • A supportive and inclusive team culture, with opportunities for career development and growth.
  • Comprehensive training and support to ensure your success in the role.
  • Located in Macquarie Park, close to public transport options.
Employment Details
  • Seniority Level: Entry level
  • Employment Type: Full-time
  • Job Function: Customer Service

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