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Cloud Native Technical Strategist
2 weeks ago
As a highly skilled Cloud Native Technical Strategist, you will play a crucial part in helping our customers maximize the value of Sumo Logic's SaaS analytics platform. This role requires a technical expert who can empower customers to deliver reliable and secure cloud-native applications.
Responsibilities include:
- Facilitating training on advanced features and best practices, aligning with each customer's unique requirements.
- Developing customized success plans to ensure alignment with expected business outcomes through a hands-on, consultative approach.
- Mitigating risks within an account by identifying financial and adoption challenges and collaborating with the team to create a thorough plan to turn these situations into advocacy scenarios.
Requirements
To be successful in this role, you will have:
- Extensive experience working with SaaS platforms, preferably in a technical capacity managing multiple customer accounts.
- A customer-centric approach, with a passion for problem-solving and satisfaction.
- Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
