IT Service Delivery Expert
5 days ago
Join Our Global IT Team
We're seeking an experienced IT Service Delivery Expert to join our global IT team at Klohn Crippen Berger. As a key member of our support team, you will provide front-line technical assistance to our engineers, scientists, and administrative staff in the Australian business unit.
The primary focus of this role will be supporting KCB's offices in Brisbane, Perth, Newcastle, and Hobart. If you share our passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities
- Provide technical support to our Australian staff, with a focus on resolving end-user hardware, software, and network issues.
- Configure and deploy new PCs and upgrades, printers, mobile phones, tablets, and other hardware.
- Install and upgrade software, ensuring seamless integration with our existing systems.
- Manage and prioritize Helpdesk tickets, providing timely and effective resolutions to our customers.
- Collaborate with the global Systems team to install and manage servers, storage, network, and security equipment in Australian offices.
- Maintain accurate IT documentation, inventory, and other records, ensuring transparency and accountability.
- Present short sessions for local staff on IT-related topics, enhancing their knowledge and skills.
- Contribute to other technical projects and duties as assigned, driving innovation and excellence within our team.
Requirements
- Proven expertise in IT service delivery, with a strong track record of providing exceptional customer service.
- Advanced diagnostic and problem-solving skills, with the ability to think critically and innovatively.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to prioritize and organize tasks in a fast-paced environment, with a focus on efficiency and effectiveness.
- University degree or equivalent minimum in a related field, such as computer science or information technology.
- Minimum 2 years of broad technical experience in a networked Windows business environment.
- Able to travel nationally and internationally as required, with flexibility and adaptability.
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