Hotel Operations Assistant

2 weeks ago


Parramatta Park, Queensland, Australia Accor Full time
About Us

We are Novotel Sydney Parramatta, a 194-room hotel located in the heart of Parramatta, offering an exciting opportunity for a Front Office All Rounder to join our team.

Job Summary

We are seeking a skilled and enthusiastic individual to assist in all aspects of our day-to-day operations, driving total guest satisfaction and ensuring timely and efficient delivery of guest amenities.

Key Responsibilities:
  • Welcome guests to the hotel and provide exceptional customer service
  • Check guests in and out efficiently and effectively
  • Assist guests with requests and create memorable experiences
  • Ensure the security of our guests and their possessions
  • Liaise with other departments regarding guest movements, requests, and activities
Requirements:
  • Natural ability to delight guests with authentic customer service
  • Possession of professional phone manner
  • Strong communication, customer service, and time management skills
  • Flexibility to work various shifts including weekends, occasional nights, and public holidays
  • Full driver's license (desirable)
  • Qualifications/experience in Opera PMS or RMS PMS
Benefits:
  • A fun, diverse, and inclusive culture where you will feel valued
  • Career progression opportunities
  • Extensive local, national, and international discounts on Accommodation, Food, and Beverage
  • A supportive environment that encourages growth and development

Salary: AU$55,000 - AU$65,000 per annum. This estimate is based on the role requirements and location.



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