Hotel Operations Assistant
2 weeks ago
We are Novotel Sydney Parramatta, a 194-room hotel located in the heart of Parramatta, offering an exciting opportunity for a Front Office All Rounder to join our team.
Job SummaryWe are seeking a skilled and enthusiastic individual to assist in all aspects of our day-to-day operations, driving total guest satisfaction and ensuring timely and efficient delivery of guest amenities.
Key Responsibilities:- Welcome guests to the hotel and provide exceptional customer service
- Check guests in and out efficiently and effectively
- Assist guests with requests and create memorable experiences
- Ensure the security of our guests and their possessions
- Liaise with other departments regarding guest movements, requests, and activities
- Natural ability to delight guests with authentic customer service
- Possession of professional phone manner
- Strong communication, customer service, and time management skills
- Flexibility to work various shifts including weekends, occasional nights, and public holidays
- Full driver's license (desirable)
- Qualifications/experience in Opera PMS or RMS PMS
- A fun, diverse, and inclusive culture where you will feel valued
- Career progression opportunities
- Extensive local, national, and international discounts on Accommodation, Food, and Beverage
- A supportive environment that encourages growth and development
Salary: AU$55,000 - AU$65,000 per annum. This estimate is based on the role requirements and location.
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