System Support Specialist

5 days ago

Noosa North Shore, Queensland, Australia SBS Australia Full time

SBS Australia is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

The Department at SBS Technology can be thought of as the 'engine room' of SBS. Our primary role is to enable and support the production, distribution, and transmission of content across television, radio, and online platforms. Our teams achieve this by working collaboratively to design innovative solutions and deliver end-to-end services for our business stakeholders.

This System Support Specialist role will follow all aspects of SDLC to design, implement and life cycle manage applications to best support Broadcast, content delivery, and business operational outcomes.

Key responsibilities include:

  • Manage key task and initiatives to enhance Enterprise systems â using agile tools like Jira, Kanban, ITIL applications.
  • Coordinate delivery with internal and external resources through effective planning, communications, and governance functions.
  • Vendor engagement for support and strategic works to determine technology, license, and business impacts.
  • Provide level 2 support for SBS's applications including MAM, Oracle EBS, PAM, Adobe Creative Cloud and more.

This full-time, on-going role comes with hybrid arrangements. The role involves working with a team that provides on-call support service.

To succeed in this role you should have advanced technical skills with Knowledge of Network (TCP/IP), Database (SQL), Storage.

We offer a range of benefits from, health care checks, salary packaging, Employee Assistance Programme, flexible work arrangements and discounted gym membership nationally with FitnessPass.

Some of the reasons to consider working with us:

  • The people a genuine sense of feeling included (we truly celebrate and welcome difference) and being part of one of the most inclusive companies in Australia
  • The culture and the engagement of our workforce, we are proud to have an employee engagement score of 82% with low levels of employee turnover.
  • A brand that is not only recognisable but trusted and established, we have been broadcasting for over 49 years and we're not done yet.
  • We also love to promote from within we have allocated funds to do just that and help with training gaps when moving from role to role.

We promote equality, diversity, inclusion, and respect. If we can make some adjustments to the recruitment/interview process to better enable you to shine, please let us know.

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