Career Advancement Opportunity

2 weeks ago

Melbourne, Victoria, Australia beBeeLeader Full time $90,000 - $120,000
Job Description

Metro Trains Australia is a consortium of rail and construction businesses that goes beyond just operating a rail network. It's a committed community partner in enhancing the liveable and connected Australia.

We shape and invest in communities through innovative solutions for an improved customer experience, a digital future, and new opportunities in education, training, and job creation. We remain committed to advancing the scope and performance of transport in Australia.

The Rail Industry Worker Program provides a single online competency management system for Australian rail workers, designed to establish a cohesive, national approach to competency management, allowing access and portability for rail workers across each state network. It also meets regulatory requirements and complies with national rail safety law.

Key Responsibilities
  • Manage the outsourced dedicated Competency Verification and Medicals Team to ensure documents are verified/assessed to meet established business rules.
  • Manage the outsourced dedicated Customer Service Team to ensure ticket, service request, and call responses are of a high standard.
  • Provide support to the outsourced service desk to ensure that all escalations are closed out and dealt with in a timely manner.
  • Work closely with internal leads to ensure consistency across the RIW team regarding the quality of service, priorities and expectation management.
  • Provide service management support to additional key service providers of the RIW program.
Requirements:
  • Bachelor degree in Business or related field.
  • 5+ years' experience in a similar role.
  • Proven track record of delivering results in a fast-paced environment.
  • Strong leadership and communication skills.
  • Experience working with stakeholders at all levels.

This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

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