Experience Team Member Wanted

1 week ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $30,000 - $45,000

Imagine a workplace where creativity meets fun and inclusivity. At Funlab, we're on a mission to create unforgettable experiences for our guests, while making a positive impact on our people, communities, and the planet.

About Us

We're an innovative company with eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible team members. Every day is different, and we love it that way. We're all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it.

Our Culture

At Funlab, we value creativity, kindness, and inclusivity. We're passionate about providing exceptional service, driving sales, and creating unforgettable guest experiences. Our team members are empowered to take ownership of their space, make decisions, and go above and beyond to anticipate our guests' needs.

The Role

We're seeking Front of House team members to join the team at Archie Brothers, Holey Moley, and Hijinx Hotel in Surfers Paradise. As a casual staff member, you'll play a vital role in delivering exceptional customer service, driving sales, and creating memorable experiences for our guests.

Key Responsibilities
  • Create and deliver unforgettable guest experiences with your energy and top-tier service mindset
  • Drive sales on every shift – smash targets through upselling, product knowledge, and proactive guest engagement
  • Understand daily goals and challenges, working with your team to succeed
  • Take pride in your venue, making sure it's well-stocked and ready to impress at all times
  • Own your space, trained in all areas, whether you're behind the bar, at reception, or running a function
  • Follow all safety and compliance procedures to keep guests and your teammates safe
  • Take opportunities to go above and beyond and anticipate our guests' needs
What You'll Need
  • Uniqueness and a passion for fun
  • Energy, enthusiasm, positivity - and bucketloads of it
  • Customer service, hospitality, or retail experience and a love for building customer rapport
  • A love of interacting with a diverse range of guests - teens, kids, and adults
  • Great availability, must be available on weekends and nights
  • A valid RSA and WWCC or keenness to get them

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