Customer Service Retail Lead

3 days ago


Taren Point, New South Wales, Australia Baby Bunting Full time
About the Role

We are seeking a highly skilled Sales and Operations Manager to join our dynamic team at Baby Bunting. This is an exciting opportunity for a results-driven individual to take on a challenging role that offers a range of responsibilities, from sales growth to operational excellence.

Key Responsibilities:
  • Lead and manage our sales teams to achieve exceptional customer service standards and drive sales growth through effective product knowledge, demonstration, and relationship-building with customers.
  • Maintain store appearance and showcase promotions to ensure a positive shopping experience for our customers.
  • E nsure all Occupational Health and Safety (OH&S) protocols are upheld to promote a safe working environment for all staff members.
  • Manage Key Performance Indicators (KPIs), including safety, sales, loyalty, and Net Promoter Score (NPS).
Requirements:
  • A solid background in customer service and proven track record in meeting and beating sales targets and KPIs.
  • Effective communication skills, with the ability to motivate and lead others in a fast-paced environment.
What We Offer:
  • A competitive salary range: $60,000 - $80,000 per annum, depending on experience.
  • Training pathways designed to encourage personal growth and professional development.
  • Team discounts and other employee benefits.
  • Paid parental leave and flexible work arrangements.
  • A dynamic, friendly team environment where you will be challenged and supported to achieve your personal and business goals.


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