Highly Skilled IT Service Manager Wanted

7 days ago

Brisbane, Queensland, Australia beBeeService Full time $120,000 - $180,000

About this Role

We are seeking a highly skilled IT Service Manager to oversee the delivery of high-quality IT services across multiple locations.

The successful candidate will have proven experience in service desk management, incident lifecycle stages, and ITIL-related processes. They will be responsible for leading the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.

Key Responsibilities:

  • Serve as an IT Service Manager, overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
  • Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
  • Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
  • Collaborate with internal and external stakeholders to ensure service level agreements (SLAs) are met and customer satisfaction is maintained.
  • Demonstrate an understanding of SIAM (Service Integration and Management) principles to facilitate coordination and collaboration across multiple service providers.

What We're Looking For

To succeed in this role, you will need:

  • Proven experience as an IT Service Manager with knowledge and experience in service desk management, incident lifecycle stages, and ITIL-related processes.
  • Proficiency in using SNOW (ServiceNow) platform for IT service management and incident management.
  • ITIL 4 qualifications and a strong understanding of ITIL framework and best practices.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Analytical mindset with strong problem-solving abilities, capable of driving continuous improvement initiatives.
  • Flexibility to be based in Brisbane, Sydney, or Canberra, depending on business requirements.

This is a 12-month contract position that offers a unique opportunity to work in diverse locations and contribute to the delivery of high-quality IT services within a supportive environment.

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