Retail Operations Director

1 week ago


Liverpool, Australia Hairhouse Full time
About the Role

Hairhouse is seeking an experienced Retail Operations Director to lead our teams and drive store performance.

As a key member of our management team, you will be responsible for delivering exceptional customer experiences across all areas of the business, including retail, salon, and piercing services. Your strong leadership skills and ability to motivate and coach your team will be essential in achieving sales targets and exceeding customer expectations.

Key Responsibilities:
  • Manage day-to-day operations of multiple stores, ensuring compliance with company policies and procedures;
  • Cultivate a positive and inclusive store culture, promoting teamwork and excellent customer service;
  • Analyse sales data and identify opportunities to drive growth and increase sales revenue;
  • Develop and implement effective marketing campaigns to promote our products and services;
  • Mentor and coach junior team members to achieve their full potential and support their career development.
Requirements:
  • A minimum 3 years' experience in retail management, preferably in the hair and beauty industry;
  • Exceptional leadership and people management skills, with a proven track record of motivating and developing high-performing teams;
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and make informed business decisions;
  • A passion for the hair and beauty industry and a commitment to staying up-to-date with the latest trends and developments.
What We Offer:
  • A competitive salary of $80,000-$120,000 per annum, depending on experience;
  • A generous bonus scheme, providing opportunities to earn additional income based on individual and team performance;
  • Ongoing training and development opportunities, supporting your career growth and professional development;
  • A fun and supportive work environment, with a focus on teamwork and collaboration;
  • The opportunity to work with a leading brand in the hair and beauty industry, with a reputation for excellence and customer satisfaction.


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