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Heavy Duty Engine Specialist

2 weeks ago

Brisbane, Queensland, Australia Penske Springboard Full time

Penske Springboard operates across some of the most dynamic on- and off-highway markets in Australia and New Zealand, delivering exceptional results through innovative solutions. With over 1,300 employees, we are a Fortune 500 company with a global presence.

The Heavy Duty Engine Specialist role exists to join our dynamic team at the Wacol National Parts Distribution Centre. This full-time position supports the parts supply chain team by resolving customer inquiries, collaborating with vendors, and analysing complex problems.

Key Responsibilities:

  • Provide customer service to dealers and branches regarding parts technical enquiries related to Engine, Transmission, and Chassis components.
  • Liaise with OEM Partners to resolve parts technical queries that cannot be resolved internally.
  • Communicate with internal departments to provide customer responses on vendor availability, new part numbers, and outstanding orders.
  • Liaise with PDC staff regarding order amendments, shipment timelines, and report any issues or customer concerns.
  • Develop and implement standardised answers to FAQs and utilise CRM databases.
  • Support the IDS Inventory and Freight Management Systems.

About You:

  • Display a strong customer service ethos.
  • Possess knowledge or background in heavy duty truck and/or heavy duty engine.
  • Apply problem-solving techniques to analyse situations and communicate effectively, positively, clearly, logically, and promptly to both dealers and team members.
  • Be willing and able to work with computer operating systems (IDS, ERA, and CRM).

Becoming Part of Our Team:

  • Flexible work arrangements tailored to the individual's needs and the business goals.
  • Secure on-site parking facilities.
  • Participate in accredited training programs to develop your skills.
  • Contribute to a culture of continuous learning and development.
  • Enjoy competitive remuneration packages and rewards.
  • Experience the satisfaction of making a positive impact in our industry.