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Global IT Helpdesk Manager

2 weeks ago

Sydney, New South Wales, Australia Advanced Navigation Full time

Are you an experienced IT professional looking for a challenging and rewarding role? We are seeking a skilled Technical Operations Coordinator to join our team at Advanced Navigation. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our staff, working closely with our teams to identify and resolve technical issues, implement new systems and technologies, and maintain the security and integrity of our IT environment.

The successful candidate will have a strong background in IT helpdesk support, with excellent communication and problem-solving skills. They will also have a solid understanding of Linux (Ubuntu) desktop operating systems and Windows 10/11, as well as experience with Command Line Interface (CLI) management and Microsoft Active Directory user administration.

Key responsibilities will include providing technical support to staff via various channels, administering our IT service management system, ensuring timely response and escalation of incidents, and supporting the deployment of new systems and managing IT projects as required.

Job Summary
  • Deliver technical support to staff via various channels
  • Administer IT service management system
  • Support deployment of new systems and manage/support IT projects
Requirements
  • Tertiary qualification in IT or equivalent industry certifications
  • Experience in IT helpdesk support
  • Strong understanding of Linux (Ubuntu) desktop operating systems and Windows 10/11
  • Excellent customer service skills
  • Knowledge of CLI management and Microsoft Active Directory user administration