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Counter Specialist

2 months ago


Joondalup, Australia JB Hi-Fi Full time

About JB Hi-Fi

JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. Our purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We strive to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality service.

Why Work with Us?

  • We have a supportive and inclusive team that values individuality and diversity.
  • We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry.
  • You will have exposure to ongoing training and development opportunities from day one.
  • We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group.
  • We have a strong commitment to corporate social responsibility, with a focus on making a meaningful difference to the social and environmental issues that our people are passionate about.
  • We offer generous team member discounts across a range of products, as well as a leading commission structure for sales positions.
  • We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program, and more.

About the Role

As a Counter Specialist, you will have the opportunity to contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures. Your responsibilities will include:

  • Contributing to improving processes at the counter by ensuring systems are implemented and followed.
  • Working collaboratively as part of a team in delivering a positive experience for both in-store and online customers, and effectively resolving customer complaints and queries as required.
  • Training and supporting new counter team members in understanding all systems and processes.

About You

  • You will have a positive can-do attitude.
  • You will be results-driven with a strong focus on delivering the best customer outcomes.
  • You will have strong multi-tasking skills, coupled with a keen eye for detail.
  • You will have a background in cash handling, including EFTPOS facilities (ideal, but not essential).