Retail Services Ambassador

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $70,000
Job Summary

An exciting opportunity has arisen for a highly motivated and skilled individual to join our team as a Customer Service Representative. This role is responsible for greeting guests, taking retail sales, providing factual information about the hospital and conducting frequent tours through the Hospital.

Main Responsibilities:

  • Provide exceptional customer service at the front of house, including sales, merchandising and promotional activities.
  • Maintain the hospital's tour schedule through effective communication with various departments and tour guides.
  • Perform general administration duties, including drafting letters, scheduling meetings, preparing agendas and taking minutes.
  • Organise business itineraries, travel arrangements, conferences and meetings.
  • Compile office policies and procedures in conjunction with management.
  • Assist the development manager with administrative tasks and provide input into the Raiser's Edge database.
  • Contribute to the setup and pack down of conferences and meetings held in the facility.
  • Handle cash transactions using the computerised register and answer incoming calls in a timely manner.
  • Maintain the cleanliness of the Tour Desk Area, Conference Room and Office Area.
  • Work collaboratively with other departments and managers to deliver high-quality events and activities.
  • Support the team in operational aspects of key programs to ensure delivery of high-quality events and activities.

Essential Criteria:

  • Exceptional written and verbal communication skills.
  • Understanding of the not-for-profit sector.
  • Proficiency in Microsoft Office suite, particularly Excel.
  • Self-motivated and able to work autonomously and as part of a team.
  • Well-developed organisational skills and ability to handle multiple tasks.
  • Personable and approachable with excellent customer service skills.
  • Commitment to privacy and confidentiality.
  • Ability to work in a small team environment.
  • Exceptional attention to detail and problem-solving skills.
  • High level of interpersonal skills and ability to negotiate and communicate effectively with staff and constituents.

Preferred Criteria:

  • Current First Aid and CPR Certificate.
  • Associated licenses; training, workplace health and safety.
  • Current Manual Driver's License.
  • Experience in a similar role.
  • Education history.
  • Employment history.
  • References.
  • Any qualifications or achievements.

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