Heavy Duty Truck Service Coordinator

3 days ago

Laverton, Australia Kenworth DAF Melbourne Full time

About Kenworth DAF Melbourne

We are a leading heavy duty truck dealership representing the KENWORTH and DAF brands, located in the centre of Laverton's transport hub. Our commitment to quality, longevity, and continuous improvement sets us apart from others.

The Opportunity

We seek an experienced Service Advisor to join our dynamic team in Laverton. As a liaison between customers and the Service Department, you will address every customer's needs and concerns by providing suitable solutions.

Key Responsibilities

  • Provide exceptional customer service by promptly addressing inquiries and service requests
  • Display extensive knowledge about products and services to meet customer expectations
  • Document all vehicle issues and requests accurately
  • Communicate with customers regarding vehicle problems, including warranty issues, repairs, and maintenance
  • Ensure accurate quotes, costing, and invoicing are provided and recorded
  • Collaborate with technicians to complete repairs within allocated timeframes
  • Attend to front counter and service platforms to respond to customer enquiries
  • Raise, process, and close repair orders efficiently
  • Provide order numbers to contractors and sublet invoices to dealers
  • Perform other duties as required

About You

  • Prior experience in a similar role within the Automotive industry is highly valued
  • A qualified Diesel/Motor Mechanic is preferred
  • Excellent customer service skills are essential
  • You should have great attention to detail and outstanding organisational and communication skills
  • Adequate knowledge of the Automotive or Transport industries is necessary
  • Experience in Auto I.T. systems and Costing is desirable
  • You must be flexible to work outside regular business hours, including evenings, weekends, and holidays as part of a breakdown phone rotation
  • Flexibility to work as part of a Saturday shift rotation once a month is also required

Why Choose Us?

In return, PACCAR Australia offers a competitive salary package including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.

Salary: $80,000 - $120,000 per annum (dependent on experience)

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