Customer Service Representative

2 weeks ago


Perth, Western Australia beBee Careers Full time

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences in our workplace services team. Your primary goal is to provide outstanding service to tenants and visitors, ensuring that their needs are met promptly and professionally.

Key Responsibilities
  • Welcome and service tenants and visitors
  • Provide knowledge about the asset and local precinct
  • Represent the brand and serve as a mentor and leader to the Executive Concierge(s)
  • Enhance the customer experience by collecting and analysing feedback
  • Implement best practices and participate in CX training with your team
Requirements
  • Strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
  • Written and verbal communication skills
  • Previous experience in a customer experience role
  • Strong passion for people, curating experiences for others and leading premium service delivery


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