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Member Support Consultant
2 months ago
We are a leading provider of fitness services, operating over 90 premium clubs across Australia. Our mission is to empower people to live a healthy and active lifestyle.
The RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Support Consultant. As a key member of our sales and service team, you will be responsible for building and maintaining a thriving membership base.
Key Responsibilities- Proactively contribute to club sales budget through sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach and referrals
- Achieve the required number of lead contacts via telephone to maximize sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys through positive and personalized interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Active involvement in member retention programs to inspire members to continue their fitness journey
- Current First Aid & CPR certificates
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems and overcome obstacles
- Outstanding communication abilities to listen, understand, empathize, and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer-focused with a desire to achieve exceptional customer outcomes
We offer a competitive package including base salary, super, and uncapped commission. You will also receive a complimentary all-access Goodlife membership, anniversary leave days, and an additional free gym membership for friends and family as part of our recognition for service awards.
We are committed to providing ongoing training and support to develop your customer service, sales, and leadership skills through our Gold Certification and Emerging Leader awards.
