Patient Services Officer

1 day ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $90,000

We are seeking a professional to join our dynamic team as a Medical Receptionist/ Administrator. The ideal candidate will have minimum of one to two years' experience in healthcare and exceptional phone manner, excellent time management skills and the ability to multitask.

As a Medical Receptionist/ Administrator, you will be the first point of contact for patients and visitors. You will make and manage patient appointments, collect patient information, maintain patient privacy and accurate data entry, complete cardiology related administration including document scanning, manage patient telephone enquiries, billing and receipting of accounts to patients, Medicare and DVA, and liaise with Specialists, Nurses, Cardiac Physiologists and peers.

Key responsibilities:

  • Acting as the first point of contact and greeting patients on arrival.
  • Making and managing patient appointments for numerous Specialists across multiple sites.
  • Collecting patient information, maintaining patient privacy and accurate data entry.
  • Completing cardiology related administration including document scanning.
  • Managing a large volume of patient telephone enquiries.
  • Billing and receipting of accounts to patients, Medicare and DVA.
  • Liaising with Specialists, Nurses, Cardiac Physiologists and peers.

Required qualifications and skills:

  • Minimum of one to two years' experience in healthcare.
  • Exceptional phone manner, excellent time management skills and the ability to multitask.
  • Ability to work autonomously and complete work within tight time frames.
  • Superior customer service and exceptional communication skills with the ability to work as an effective team member with flexibility to respond to fluctuating work flows.
  • Positive, enthusiastic and a genuine love of working in a fast-paced environment whilst maintaining a high level of quality and professionalism.
  • Proficient computer skills.
  • Flexibility to cover shifts across sites.

Benefits:

  • Modern facility and team focused Culture.
  • Great work/life balance - Monday - Friday shifts.
  • Internal career development opportunities globally.
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
  • Learn and grow with our award-winning development programs.
  • Free access to thousands of LinkedIn training courses.
  • Range of benefits such as 12 weeks paid parental leave.
  • Brand new state of the art facilities.
  • Thriving close-knit culture and communities.
  • SUPPORTIVE ENVIRONMENT WITH ENCOURAGEMENT AND CHALLENGE TO LIVE YOUR HIGHEST POTENTIAL BOTH PROFESSIONALLY AND PERSONALLY.

Join us at GenesisCare where we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build a culture of 'care' that is patient focused, and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together."

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