Technical Watch Specialist
2 weeks ago
About Tissot
Tissot, a Swiss watchmaking icon, has been driven by innovation and precision for over 160 years. Our dedication to quality craftsmanship is matched only by our passion for performance and accuracy. From the legendary T-Touch to our cutting-edge solar-powered watches, we continue to push boundaries in the industry.
As a leader in sports timing, we have established partnerships with top-tier organizations such as the NBA, FIBA, Tour de France, Giro d'Italia, and MotoGP. Our commitment to excellence extends to providing innovative and traditional timepieces that meet the highest standards of quality, authenticity, and craftsmanship.
The Role
This role will be responsible for:
- Providing expert technical assistance to clients
- Registering services and identifying client needs
- Facilitating Pre-Authorization & Watch Imagery
- Escalating issues and collaborating with the service centre
- Referencing catalogs, directories, or databases to answer client queries
- Collaborating with the service centre for coordination of services
- Conducting warranty interventions, including battery exchanges, repair on bracelets, and partial disassembly/assembly of mechanical and quartz movements
- Conducting quality control checks for watches returned from the service centre
- Maintaining tools and equipment, ordering consumables, and performing daily reconciliations and reporting of CS activities
- Receiving and registering incoming parcels and conducting weekly stock takes
- Demonstrating complete knowledge of all product lines and selling watches when needed
- Understanding watch technology, calibres by model, and explaining knowledge to clients as needed/requested
Requirements
The ideal candidate will possess:
- Excellent communication skills
- Technical aptitude with the ability to follow instructions and guides
- Dexterity and ability to work with tools
- Collaborative skills to exchange ideas and initiatives
- Time and priority management skills
- Compliance with operating procedures and protocols
- Ability to judge costs and benefits
- Decisive, firm, courteous, customer-oriented, and able to handle stress
- A strong work ethic with a focus on exceeding client expectations
- Ability to provide personalized service, understanding client needs, and delivering tailored solutions
Estimated Salary Range: AU$60,000 - AU$80,000 per annum
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