Customer Service Liaison

2 weeks ago


Bowen Hills, Queensland, Australia YMCA Brisbane Full time

We are seeking a Customer Service Liaison to join our team at YMCA Brisbane on a casual basis. The successful candidate will be the first point of contact for our centre, providing expert and friendly service to customers.

The ideal candidate will have previous experience in a similar role and be able to perform a range of administrative duties, including data and word processing, filing, and photocopying. They will also possess excellent interpersonal and communication skills, as well as familiarity with POS systems and MS suite.

The salary for this position is approximately $65,000 - $75,000 per annum, depending on experience. We offer a range of benefits, including free gym membership, discounted private health insurance, and discounts for Y OSHC Services and Day Care Facilities.

About the Role
  • Provide expert and friendly service to customers at reception, over the phone, and in all written correspondence
  • Process new memberships and promote information on the facility, classes, and other general enquiries
  • Make bookings and process payments
  • Perform open and close procedures, cash reconciliations, and banking duties

Requirements

  • Previous experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Familiarity with POS systems and MS suite
  • A National Police Check is essential prior to commencing in the role

What's in it for you?

  • Achieving our community support and inspiring young people motivates us to work hard and be the best at what we do
  • You will bring compassion and drive with your experience and connection to what we do each day
  • We have an amazing culture where everyone wants to work at the Y, it's not just a job
Benefits
  • Free gym membership
  • Discounted private health insurance
  • Discounts for Y OSHC Services and Day Care Facilities
  • Discounted banking and loan rates
  • Opportunity to participate in and give back to Y programs
  • Counselling Employee Assistance Program


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