Technical Support Specialist for Electronics Industry

6 days ago


Homebush, Victoria, Australia people2people Full time
Company Overview

Our client is a globally recognized brand in the electronics industry, renowned for its exceptional products and services. Based at the Sydney Olympic Park Office, this role will be part of the Customer Service department, providing critical support to Authorised Service Partners (ASCs) and internal teams.

Job Description

This Technical Support Specialist role requires an individual to work 4 days in the office and 1 day remotely. Key responsibilities include:

  • Providing system support and responding to inquiries from ASCs via email, Q&A, and phone communications.
  • Liaising between partners and headquarters when issues are not resolved promptly.
  • Facilitating Mobile and Web System training through face-to-face and remote sessions.
  • Conducting start-up training for new ASCs.
  • Maintaining relationships with partners and keeping them informed about system tool changes, issues, and enhancements.
  • Analyzing processes causing inefficiencies.
  • Educating employees on process changes.
  • Assisting in user acceptance testing and creating user manuals for new systems/functions.
About You

We seek a graduate or 1-2 years IT System Support professional with strong analytical and communication skills. The ideal candidate will have experience working in a customer-facing environment and ability to analyze complex technical issues.

What's in It for You

We offer a range of benefits, including:

  • Generous discounts on company products.
  • Access to exclusive promotions with retail partners.
  • Employee wellbeing platform access.
  • Heavily discounted gym membership.
  • On-site parking.

Please find below estimated salary for this position, based on location and job requirements: $65,000 - $80,000 per annum. This figure is subject to change based on market conditions and the selected candidate's qualifications and experience.



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