Digital Commerce Specialist

1 day ago

Australia beBeeEcommerce Full time $60,000 - $80,000

Job Overview:

The eCommerce Coordinator is a key role within our organization, responsible for managing and maintaining our Distributed Brands Australia & New Zealand's eCommerce Websites. This position will assist in delivering the digital strategy and providing a superior ecommerce experience.

Responsibilities:

  • End-to-end management of new product uploads, including copywriting, coordinating photography, and inventory management
  • Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner
  • Create and maintain product data spreadsheets for enrichment (Microsoft Excel)
  • Online product merchandising and daily review of site to ensure all product content is current, accurate, relevant, and aligned with digital merchandising and content strategy
  • Maintain the management categorisation of all products on-site, regularly updating new arrivals, best sellers, and sale products
  • Collaborate and liaise with product teams to understand product delivery dates and SOH across the retail network to manage online product enrichment processes and timelines
  • Work with SEO teams to ensure products and content are optimised for search and adhere to SEO best practice
  • Manage homepage banner and website content updates to align with digital marketing calendar
  • Proactively manage and maintain integrity of the subscriber database ensuring it is up-to-date and as accurate as possible
  • Support the CRM team to grow the subscriber database through implementation of tactical acquisition campaigns
  • Acting as the ecommerce ambassador and supporting the customer service team to ensure all online customers are given an outstanding level of customer service experience
  • Troubleshoot site process issues or customer service queries and escalate as required
  • Assist with the implementation of new website features and integrations when necessary
  • Monitor online and instore top-selling products to assist in optimisation of onsite product merchandising
  • Provide support to other ecommerce team members as required

Requirements:

  • An obsession with Footwear & Fashion & passion about the retail/digital/social space
  • Styling or ecommerce photoshoot experience is highly regarded
  • Photoshop or graphic design experience highly regarded
  • Copy writing capabilities
  • Google Analytics experience (or similar)
  • Excel skills such as: V look up, pivot tables, and excel formulas
  • AP21 Proficiency is highly regarded
  • Ability to show strong initiative and forward thinking
  • Affiliation with Accent Group Core values and Make It Happen attitude

Benefits:

  • Generous team member discounts off Accent Group brands
  • Discounted gym membership & healthcare
  • Access to an employee assistance program
  • Paid parental leave

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