Claims Specialist

4 weeks ago

Lismore, Australia Lismore City Council Full time
About the Role

We are seeking a highly skilled Claims Analyst to join our team at Lismore City Council. As a key member of our Flood Restoration Portfolio, you will play a critical role in reviewing and managing contractual claims, ensuring accurate and fair settlements for our community.

Key Responsibilities
  • Work closely with the Contracts Manager to review and revise processes and claims.
  • Responsible for dissecting complex claim information, verifying the validity of claims through thorough investigations, and collaborating with internal and external stakeholders to achieve accurate and fair settlements.
  • Liaise with Contractors to ensure compliant claims, including investigating and following up to provide evidence/documentation for the claim.
  • Foster solid and trust-based relationships with all parties and stakeholders, creating a network of collaboration and understanding.
  • Review, assess, and follow up on documents, ensuring that every decision aligns with legal standards and Council values.
  • Facilitate and contribute to positive contractor relations, including resolving disputes arising from claims and working towards fair settlements.
Requirements
  • The proven ability to understand complex information and work under government legislative frameworks.
  • Excel and mathematical skills, analytical and problem-solving skills.
  • The ability to pick up information quickly and accept on-the-job feedback.
  • The ability to read and interpret contracts in an infrastructure environment.
  • Excellent computer skills/the ability to learn new systems.
  • Respond to queries efficiently and professionally.
  • Demonstrate excellent written and verbal communication skills.
  • Ability to be resilient and handle complex and sensitive inquiries.
  • Experienced with MS Office, including Word, Excel, and Outlook.
About Us

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support disabled applicants.

If you would like to discuss adjustments, please contact Jennifer McEwen on 0428 522 907 or email people@lismore.nsw.gov.au.

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