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Aviation Customer Support Representative

2 weeks ago

Melbourne, Victoria, Australia Cessna Aircraft Company Full time

**Job Description:**

As a detail-oriented Customer Service Support Staff, you will assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment.

This role is a 24-month contract involving customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.

The key responsibilities include:

  • Assisting Customer Service Managers with daily administrative tasks and customer interactions.
  • Coordinating communication between internal departments and external customers regarding service updates, invoice status, maintenance schedules, and warranty programs.
  • Maintaining and updating customer records, work orders, and service documentation and supporting the preparation of reports and other customer-related documents.
  • Generating, reviewing, and processing customer invoices accurately and in a timely manner.
  • Ensuring accurate recording of labor, parts, and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
  • Working closely with the finance department to resolve any discrepancies related to billing and payments.
  • Communicating with customers regarding invoice details, payment terms, and account status.
  • Monitoring outstanding invoices and following up on overdue payments when necessary.
  • Supporting the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer.
  • Participating in the Service Center safety culture.