Transformation Architect

5 days ago

Canberra, ACT, Australia beBeeSolution Full time $120,000 - $180,000
Strategic Solution Expert

We are seeking an experienced strategic solution expert with hands-on expertise in ServiceNow to join our team. This role is ideal for someone ready to shape modern, scalable platforms that deliver impact across government and complex public sector environments.

As a senior solution architect, you will collaborate with our delivery teams and clients to design and implement innovative, future-ready solutions across transformation programs. Your role will be crucial in ensuring our platforms are well-integrated, secure, and aligned with client needs, while supporting pre-sales, stakeholder engagement, and technical leadership.

Key ResponsibilitiesPlatform Architecture & Design:
  • Design scalable ServiceNow platforms across CSM, PSDS, HRSD, and custom applications.
  • Lead the migration of legacy systems (e.g., Temenos Journey Manager) to ServiceNow, utilizing OOTB forms and case management.
  • Define integration strategies with enterprise platforms including Azure, Microsoft 365, and external APIs.
  • Drive and enforce design principles across the delivery team.
Client Engagement:
  • Collaborate with business units, delivery teams, and security architects to ensure alignment with enterprise architecture and cyber standards.
  • Translate business requirements into technical specifications and solution blueprints.
Implementation & Governance:
  • Guide configuration, development, and deployment of ServiceNow modules using Agile and DevOps practices.
  • Maintain architectural documentation, including current and future state diagrams.
  • Support platform upgrades, release planning, and roadmap development.
  • Develop re-usable artefacts and best practices for ServiceNow implementation.
Innovation & Enablement:
  • Evaluate new ServiceNow features (e.g., Now Assist, AIOps, HealthScan) and recommend adoption strategies.
  • Oversee technical qualification and provide solution designs in presales activities.
  • Guide the development of technical proposals and presentations.
  • Represent the company as a ServiceNow expert in industry and partner meetings.
Requirements
  • 8+ years of experience in enterprise IT architecture, with 4+ years in ServiceNow solution design and implementation.
  • Expertise in PSDS, CSM, ITSM, ITOM, CMDB, CSDM, and Service Mapping.
  • Experience with ServiceNow integrations, API design, and data migration strategies.
  • Strong understanding of security, identity management, and compliance frameworks (e.g., PSPF, ISM).
  • Familiarity with public sector digital transformation and case management workflows.

About Us

We offer end-to-end capabilities, strategic advisory, and digital delivery services to support government reforms and social outcomes.

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