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Senior Project Manager

2 months ago


Brisbane, Queensland, Australia Integration Works Full time
Technical Delivery Lead

At IntegrationWorks, we're seeking a seasoned Technical Delivery Lead to drive project success and ensure exceptional client experiences. As a key member of our team, you'll oversee project delivery processes, maintain high standards, and foster strong relationships with clients and stakeholders.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and anticipating future requirements.
  • Service Delivery Process Ownership: Ensure efficient, cost-effective, and high-quality delivery processes, aligning with IntegrationWorks' standards.
  • Reporting and Communication: Provide regular updates to the leadership team on project progress, growth opportunities, and process improvements.
  • Client Engagement Monitoring: Continuously assess client satisfaction, identify bottlenecks, and resolve issues to ensure exceptional service delivery.
  • Sales and Pre-Sales Activities: Collaborate with the sales team to identify new business opportunities and participate in delivery remediation activities.
  • Vendor Relationship Management: Establish and maintain strong relationships with vendors, identifying potential partners for IntegrationWorks.
Requirements
  • Client Focus: Demonstrate a strong commitment to ensuring client satisfaction and delivering exceptional service.
  • Reliability and Quality: Consistently produce high-quality work and maintain a reliable work ethic.
  • ITIL Foundation Certification: Possess a working knowledge of ITIL-based activities, operations, and performance management (ITIL foundation certification is desirable).
  • Knowledge Management: Have experience working with Confluence/Jira or similar knowledge management platforms.
  • Complex Business Solutions: Possess experience with complex business solutions, networks, and data centre environments (on-prem & cloud).
  • Strategic Reporting: Ability to generate strategic reports from tactical and technical information.
  • Process Design and Documentation: Prior experience in designing and documenting processes is highly desirable.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels.
  • Work Process Management: Ability to effectively manage work processes and proactively manage situations to achieve desired outcomes.
  • Pressure Management: Demonstrate the ability to work under pressure and think clearly in challenging situations.
  • Documentation and Computer Skills: Demonstrated proficiency in preparing client/service documentation and proficiency in Microsoft Word, Excel, and Outlook computer skills.