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Executive Reservation Specialist

3 weeks ago

Sydney, New South Wales, Australia beBee Careers Full time
Beverage and Food Reservations Executive
Are you passionate about delivering exceptional guest experiences? We are seeking a skilled Beverage and Food Reservations Executive to join our team. As a key member of our reservations team, you will be responsible for managing and processing all beverage and food reservation requests. This includes assessing guests' needs, recommending suitable venues, verifying availability, and optimizing venue occupancy through effective reservation planning.

Duties and Responsibilities:
- Enter all reservation booking information into SEVENROOMS
- Accommodate and document special requests in an accurate and efficient manner
- Explain guarantee, group surcharge, and cancellation policies to callers
- Process deposits and send confirmation via email
- Verify availability of each B&F venue, meal period, and reserve seating that maximize venue occupancy
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates, or directing guests to other B&F venues on sold-out days
- Answer guest questions about different B&F venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events)
- Coordinate all group reservations and private use events for all B&F venues
- Drafting all private use event orders for external and internal publication
- Manage the Restaurants and Bars reservation system, and continue improving the digital guest journey
- Update B&F activations and programming to create the reservation link
- Work closely with the marketing team and update menus, templates, and other B&F related collateral using software such as InDesign, Illustrator, Canva and more