
Workplace Experience Ambassador
1 week ago
Workplace Experience Ambassador
About the Role:
We seek an organized and customer-focused professional to deliver exceptional support to clients and visitors in a designated building.
The primary objective is to provide first-class customer service, ensuring client needs are met and exceeded at all times.
Key Responsibilities:
- Provide a warm welcome to individuals entering the facility
- Issue visitor and parking passes, adhering to security protocols
- Make a memorable impression by answering the telephone professionally
- Arrange and confirm activities on behalf of the requestor
- Manage janitorial or maintenance work orders as needed
- Coordinate and execute workplace services including mail, office supply services, and onboarding
- Address inquiries or complaints from employees, guests, and co-workers, providing solutions in a customer service-driven manner
- Organize and manage on-site events, securing event space, set up and tear down, and delivery of supplies
- Follow property-specific security and emergency procedures, notifying relevant parties to ensure safety
- Coordinate with vendors supplying goods and services to the workplace
- Explain detailed information within the team, following manager instructions
Requirements:
- High School Diploma or equivalent with up to 2 years of related experience
- Excellent communication skills for exchanging straightforward information
- Working knowledge of Microsoft Office products, including Word, Excel, Outlook
- Strong organizational skills with an inquisitive mindset
What We Offer:
As a Workplace Experience Ambassador, you will work in a dynamic environment, closely collaborating with clients and stakeholders to achieve exceptional results. This role is suitable for motivated professionals who are passionate about delivering world-class service.
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