Sales Ambassador

A market leading, premium jeweller is seeking a skilled Sales Professional to join their Albury team. The ideal candidate will have excellent communication skills and be passionate about delivering exceptional customer service.

Job Description:

The successful applicant will work closely with customers to understand their needs and preferences, providing tailored product recommendations that meet their individual tastes and occasions. This role requires the ability to build strong relationships with customers, ensure high sales conversion rates, and consistently exceed sales targets.

The Albury store serves a loyal and diverse community, with a strong local customer base and a reputation for genuine, long-standing relationships. As part of our dynamic team, you will have the opportunity to grow your retail career in a supportive and collaborative environment.

Key Responsibilities:

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• Dedicated on-the-job training to set you up for success – an initial 12-week program to immerse you in product and operations knowledge\
• A focus on work-life balance with planned rostering\
• An attractive incentive program to reward and recognize you for key performance achievements\
• Celebration of both team and individual success through region awards nights and store events\
• A welcoming and cohesive team environment where you will be supported to reach sales and career milestones\
• Sparkle with exclusive team member pricing privileges on our product range\
• Flexibility to work evenings, weekends, and public holidays\
• Create exceptional in-store displays and maintain high presentation standards\
• Actively welcome and participate in developmental coaching from knowledgeable retail leaders and fellow team members alike\
• Be comfortable in a customer-centric, highly measured environment and excited by the idea of achieving both individual and team KPIs\
• Have a fascination to connect with our customers to discover their story; creating a premium in-store experience by showcasing our product personalised to their desires or occasion\
• Participate in regional meetings and contribute to store-wide initiatives\
• Assist with visual merchandising and floor layout design to maximise sales opportunities\
• Help maintain a clean, organised, and secure store environment\
• Keep up-to-date with new products, promotions, and company initiatives\
• Take ownership of stock management and ensure accurate inventory levels\
• Support colleagues during peak periods and contribute to achieving sales targets\
• Engage with customers on social media platforms and promote our brand\
• Represent the brand positively at external events and functions\
• Develop your skills and knowledge through ongoing training and development programs\
• Be adaptable and flexible in a fast-paced retail environment\
• Work collaboratively as part of a close-knit team\
• Provide exceptional customer service at all times\
• Meet or exceed sales targets and achieve individual KPIs\
• Contribute to store profits through effective stock management and upselling/cross-selling techniques\
• Maintain a safe working environment and adhere to company policies and procedures\
• Attend regular team meetings and contribute to open discussions\
• Offer support and guidance to junior team members\
• Manage cash handling and Point-of-Sale transactions accurately\
• Assist with store opening and closing procedures\
• Undertake other duties as required by management\
• Participate in quality control processes to identify areas for improvement\
• Support the store manager in maintaining store standards and achieving business objectives\
• Collaborate with colleagues to achieve sales goals and drive business growth\
• Engage in self-reflection and personal development to continually improve performance\
• Support the achievement of store goals and objectives\
• Adhere to all company policies and procedures\
• Represent the company positively and professionally at all times\
• Work cooperatively with colleagues and management to achieve business objectives\
• Communicate effectively with colleagues and management to ensure seamless workflow\
• Ensure confidentiality and integrity when handling sensitive information\
• Comply with all health and safety regulations and protocols\
• Take responsibility for your actions and decisions within the workplace\
• Build strong relationships with customers, suppliers, and colleagues\
• Embody the company's values and mission\
• Be accountable for your performance and take initiative to address any areas for improvement\
• Strive for excellence in all aspects of your role and demonstrate a willingness to learn and adapt\
• Support the growth and development of your colleagues\
• Understand and comply with all relevant legislation and regulatory requirements\
• Act with integrity and professionalism in all interactions\
• Recognize and respect the diversity of customers and colleagues\
• Embrace change and adaptability in a rapidly evolving retail environment\
• Maintain accurate records and reports as required\
• Monitor and manage your time effectively to meet deadlines and priorities\
• Proactively seek feedback and act on suggestions for improvement\
• Uphold the company's commitment to sustainability and social responsibility\
• Stay up-to-date with industry trends and developments\
• Use technology to enhance customer experience and improve operational efficiency\
• Identify opportunities for process improvements and implement changes as needed\
• Support the implementation of new initiatives and strategies\
• Lead by example and demonstrate a positive attitude towards work and colleagues\
• Be proactive in resolving conflicts and addressing issues promptly\
• Make informed decisions based on data and analysis\
• Respect and follow store policies and procedures\
• Maintain confidentiality and handle sensitive information with care\
• Develop your skills and knowledge through training and development programs\
• Be approachable and respectful in all interactions with colleagues and customers\
• Manage stress and pressure effectively in a fast-paced retail environment\
• Remain calm and composed under pressure\
• Follow established reporting and escalation procedures\
• Seek clarification and support when necessary\
• Document and track progress against agreed-upon objectives\
• Provide constructive feedback to colleagues and peers\
• Develop a deep understanding of our products and services\
• Create engaging experiences for customers through personalized interactions\
• Utilize technology to streamline processes and enhance customer satisfaction\
• Establish strong relationships with colleagues and stakeholders\
• Apply problem-solving skills to resolve complex challenges\
• Make data-driven decisions to drive business outcomes\
• Be adaptable and flexible in response to changing circumstances\
• Collaborate with cross-functional teams to achieve common goals\
• Focus on customer needs and deliver exceptional service\
• Develop and implement innovative solutions to drive business growth\
• Drive results-oriented thinking and action\
• Take calculated risks to drive innovation and growth\
• Embark on continuous learning and professional development\\