Residential Porters Team Lead

1 week ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time
Hotel Operations Team Lead

We are seeking a highly experienced Hotel Operations Team Lead to join our team at The Star Brisbane. As a key member of our hotel operations team, you will play a pivotal role in ensuring exceptional guest experiences and delivering results-driven performances.

About the Role

The successful candidate will be responsible for leading the Hotel Porter and Doorman teams, overseeing the smooth handling of guest luggage and vehicle arrivals and departures within the hotel. You will also be responsible for enhancing customer service while boosting the performance of your team members to create an elevated guest experience.

Main Responsibilities
  • Lead the Hotel Porter and Doorman teams to foster positive guest relations and create a welcoming environment
  • Coordinate the arrival and departure of guests with the delivery and collection of their luggage
  • Provide accurate information on services and facilities available within the property as well as informing our guests about what's happening in and around Brisbane
  • Foster a positive working relationship across all departments at The Star Brisbane
  • Assist the Chief Concierge in rostering, training, and communications
What We Are Looking For
  • Strong organisation and time management skills
  • Experience as a Bell Captain or similar position within a five-star property desirable


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