Cairns Medical Front Desk Coordinator

2 days ago

Brisbane, Queensland, Australia Royal Flying Doctor Service Full time
Career Opportunity: Medical Receptionist at headspace Cairns

We are seeking a warm and experienced Medical Receptionist to join our busy mental health centre in Cairns. If you're passionate about supporting young people and thrive in a dynamic environment, this role is for you.

headspace Cairns is a welcoming safe space for young people aged between 12 and 25 providing access, support and information for a broad range of concerns, including mental health, physical/sexual health, drug and alcohol, employment and education and support for families and carers. headspace Cairns (under the direction of RFDS (Queensland) Services Limited) has been making a difference in the lives of young Australians since 2006.

About the Role:

In this role, you'll play a vital part in providing excellent customer service to headspace clients, their families, and our multidisciplinary team. Reporting to the Centre Coordinator, your responsibilities will include general reception and administrative duties, responding to enquiries, processing referrals, and ensuring accurate data entry.

Your Day-to-Day Responsibilities:
  • Accurately entering confidential client information in a timely manner.
  • Managing Medicare billing, batching, and electronic claims.
  • Facilitating clear communication between staff, practitioners, and clients.
  • Keeping public consulting rooms stocked with necessary resources.
  • Setting up and packing down the public rooms and waiting area each day.
  • Overseeing the reception desk to ensure everything runs smoothly.
Your Requirements:
  • Strong computer skills, including experience with Microsoft Office.
  • The ability to quickly learn new systems like Medicare, MMEX and hAPI.
  • Great time management, multitasking, and problem-solving abilities.
  • Excellent reception and phone skills, with the confidence to handle busy or challenging situations.
  • A team-oriented mindset with the ability to work independently when needed.
  • A passion for supporting young people, ensuring they feel welcome, respected, and safe.
  • A current Blue Card (or the willingness to obtain one).
About Our Offering:
  • Become part of a highly skilled professional team driven by best practice.
  • Receive a base salary of $60K + superannuation.
  • Have access to generous not-for-profit tax-free benefits of up to $18,550.
  • Be provided professional development opportunities – including leadership programs, regular line management support, and tailored skills development.
  • Work with a focus on well-being – headspace Social and Wellbeing Committee, Employee Assistance Program, and other initiatives to support a holistic approach to wellbeing.
  • Be committed to diversity – we welcome all people, irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. Designed in collaboration with our employees, the headspace Reconciliation Action Plan formalises our commitment to reconciliation and to strengthening the social and emotional well-being of Aboriginal and Torres Strait Islander young people and communities.
  • Have private health insurance discounts.
  • Receive novated leasing options.

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