Field Service Technician

4 weeks ago

Sydney, New South Wales, Australia Oshkosh Full time

About JLG, an Oshkosh company

JLG is a global leader in the access industry, providing innovative solutions to customers worldwide. Our commitment to understanding the challenges of the construction industry has driven our success since 1969.

The Field Service Technician role is a critical part of our team, responsible for attending to customer premises to carry out servicing, inspections, breakdown support, and repairs to access equipment, including elevating work platforms, lighting towers, and telehandlers.

Key Responsibilities:

  • Carry out inspections, servicing, and repairs of equipment with a focus on elevating work platforms, telehandlers, and lighting towers.
  • Work with other types of equipment on occasion, such as hydraulic hoses and small diesel engines.
  • Make every effort to repair machines on site, limiting the need to transport them off site.
  • Be available to travel, including overnight accommodation when requested.
  • Complete all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards, and customer/site requirements in a timely manner.
  • Notify the Field Service Coordinator if repairs or services can't be completed during the visit and provide information for a quote.
  • Provide a superior level of customer service.
  • Liaise with technical support, including the interpretation of manuals.
  • Conduct van audits and stock takes.
  • Perform general administrative duties, including entering accurate job notes.
  • Generate sales and service leads and collaborate with the team.
  • Maintain personal retail labor utilization rates as per target.
  • Contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.

Requirements:

  • Previous experience in a similar role, with mechanical, hydraulic, and electrical experience advantageous.
  • Ability to effectively communicate both written and verbal.
  • Ability to establish rapport with internal and external customers.
  • Driver's license.
  • Proficient language, literacy, and numeracy, including the ability to write job notes, read safety information, machine manuals, and street signs, and understand basic numeracy.
  • Ability to travel 25%.

Preferred Qualifications:

  • Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical, or related field.
  • Strong organizational skills with exceptional follow-through and attention to detail.
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
  • Ability to work in a fast-paced environment where requirements are constantly changing.
  • Experience and proficiency with various web-based software applications that allow for transferable skills to adequately use our Baseplan system and email.

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