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Supply Chain Manager

2 months ago

Canberra, ACT, Australia Ikea Full time

About IKEA

IKEA is a global home furnishings company that aims to create a better everyday life for the many people. Our vision is to be a leader in sustainability and social responsibility.

We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing and creating a positive life at home.

Our Values

  • Equality, diversity, and inclusion
  • Care about people and planet
  • Health and wellbeing
  • Nurture development and provide career opportunities

What We Offer

  • 5 weeks paid annual leave
  • Paid parental leave
  • Family and community leave
  • 24/7 access to employee assistance program
  • 15% co-worker discount
  • Low-cost nutritious meals and complimentary drinks
  • Co-worker uniform provided
  • Free co-worker parking
  • Digital entertainment membership
  • Bonus program (where eligible)
  • Co-worker loyalty program (extra contribution to superannuation fund where eligible)

About the Role

This is a permanent full-time role that requires availability to work Monday to Sunday. The internal job title for this role is Fulfilment Operations Manager.

Key Responsibilities

  • Implement improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
  • Foster close cooperation and strong communication with the Fulfilment Integration team and key stakeholders
  • Ensure compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety, and security
  • Lead, coach, and develop a high-performing Fulfilment Operations team
  • Place a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development, and succession planning
  • Demonstrate a commitment to cost-consciousness and effectively manage resources and operational expenses

Requirements

  • Sound understanding of customer fulfilment performance monitoring and influencing factors
  • Proficiency in working methods that ensure operational excellence in Fulfilment Operations
  • Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams
  • Extensive understanding of end-to-end supply chains and supply chain methods, policies, and requirements
  • Thorough understanding of all relevant standard operating procedures for Customer Fulfilment
  • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation

What We're Looking For

  • The passion to lead with integrity and authenticity
  • The ability to coordinate, liaise, and communicate with stakeholders effectively
  • The drive to champion IKEA's values and encourage the team to embody these principles in their daily work