Ideal Candidate Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $103,000

About this role

You will join our organization as a Customer Experience Specialist representing our product in the moments that matter to our customers. We are dedicated to enhancing lives through innovative solutions and exceptional service.

Your responsibilities

  • Provide outstanding support to valued customers, ensuring they receive the best possible experience.
  • Connect with customers across various channels, providing expert guidance and personalized support.
  • Deliver remarkable experiences by going above and beyond in every interaction, ensuring customers feel valued and heard.
  • Solve problems with care, using problem-solving skills to address customer needs and turn challenges into opportunities.
  • Educate and empower customers to understand their benefits, guiding them through our products and services with clarity and confidence.
  • Collaborate and innovate with cross-functional teams to continuously improve the customer journey.

We value

  • Customer Focus: A genuine passion for delivering exceptional service and creating memorable experiences.
  • Effective Communicator: Strong communication skills to connect with customers and provide expert guidance.
  • Empathetic Problem Solver: The ability to understand and address customer needs with empathy and expertise.
  • Tech-Savvy: Proficiency in using technology to enhance the customer experience.
  • Adaptable and Resilient: The ability to adapt to changing situations and maintain a positive attitude.

What we offer

  • Corporate health insurance (for you and your family)
  • Additional wellbeing days off a year (on top of our standard annual leave) pro rata
  • Volunteering opportunities
  • Paid parental leave
  • Flexible working arrangements available if required
  • Genuine career development opportunities
  • Access to corporate discounts

A great place to work

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