Customer Service Representative

3 weeks ago


Perth, Western Australia IAG Full time
About WFI

WFI, part of IAG, is one of Australia's leading rural, business and strata insurers. With a history dating back to 1919, we have been there for our clients providing support and assistance when they've needed it the most.

We have local area managers and client service teams, situated across Australia, who are committed to deliver on this promise. Our people are experienced insurance professionals who take the time to listen, understand what's important to our clients.

Australia's Largest General Insurance Group

As part of IAG, the largest general insurance group in Australia and New Zealand, we underwrite over $13 billion of premium per annum. We're not just about writing policies, though. When you join WFI as part of IAG, you're joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

About This Role

We're looking for a Customer Service Consultant to join our community-minded team on a 12-month max term basis, with the possibility of extension for the right candidate. You'll work with new and existing clients and assist them with their insurance needs.

You'll have a customer-first approach and can build on our goal of being 'great people to know.' If you're looking for the next corporate step in your customer service career, WFI is the organisation for you.

We offer flexibility, an attractive work-life balance, and an engaging team environment. You'll be operating in a team environment and will need a high level of communication, empathy, and resilience.

In return, you'll be part of an engaging team that makes a difference to the local communities. You'll work full-time from our WFI office located in West Perth and will be required to work Monday to Friday. Hybrid work arrangements will be considered after the probation period subject to business requirements.

What We Offer
  • Growing your financial future with 13% superannuation as standard
  • Access up to 50% off home and motor insurance
  • Flexibility and support so you can live life to the full
  • Working in a team who care about people and community
  • Meaningful recognition through an award-winning system
  • Keeping your skills current and accredited with the IAG Academy portal
Our Culture

We're committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. We believe in growing careers, acknowledging every part of you, recognising your brilliance, leading you with purpose, and helping you live your own purpose through us.



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