Claims Assessment Specialist

2 weeks ago


Sydney, New South Wales, Australia ignite Full time

Company Overview:


Inspire your career with Ignite, a dynamic and growing organization that values customer satisfaction above all else. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us.



Salary:


We offer a competitive salary of $65,000 - $80,000 per annum, commensurate with experience, to ensure our employees feel valued and motivated in their roles.



Job Description:


As a Claims Assessor at Ignite, you will be responsible for delivering high-quality customer service, managing a portfolio of claims, investigating claims, and processing administrative tasks. You will maintain exceptional internal and external stakeholder relationships, ensuring seamless communication and collaboration throughout the account management process.



Required Skills and Qualifications:


To succeed in this role, you will need:



  • Call centre or claims experience, although not essential, it is highly desirable
  • Excellent interpersonal, customer care, and communication skills to build strong relationships with clients and colleagues alike
  • Self-motivation and teamwork skills to thrive in a fast-paced environment
  • Attention to detail, file integrity, and compliance to maintain accuracy and efficiency in your work
  • Excellent computing and literacy skills to navigate our systems and documentation effectively
  • The ability to listen with understanding and empathy, identifying useful information for claims assessment, and communicating complex ideas clearly
  • Proven ability to work under pressure, multitasking effectively, and adapting to an evolving environment
  • Experience working in a fast-paced environment, where no two days are ever the same


Benefits:


We recognize the importance of work-life balance and offer a range of benefits to support our employees' well-being, including flexible working arrangements, professional development opportunities, and access to employee assistance programs.



Others:


If you're passionate about delivering exceptional customer service, have a keen eye for detail, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. We look forward to welcoming talented individuals who share our vision and values.



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