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IT Support Specialist

2 months ago

Brisbane, Queensland, Australia JP Smith Recruitment & Human Resources Full time
About the Role

We are seeking a skilled Field IT Technician to join our team at JP Smith Recruitment & Human Resources. As a Field IT Technician, you will be responsible for providing technical support to our clients, either on-site or remotely. Your primary focus will be on troubleshooting and resolving technical issues, as well as providing level 2/3 technical support over the phone.

Key Responsibilities
  • Manage and troubleshoot Hyper-V environments
  • Provide technical support for Microsoft Office 365, including user setup and licensing
  • Manage server configurations, installations, and updates
  • Support VoIP phone systems, including documentation of configurations
  • Manage website administration, including updates, backups, and security monitoring
  • Manage DNS and domain registrations, including maintaining records and renewals
  • Manage network administration, including firewalls, switches, routers, and VPNs
  • Monitor security systems for irregularities and breaches
About You

We are looking for a quick learner who is passionate about client interaction. You should have 3+ years of proven experience in a level 2 or higher helpdesk role and possess the following attributes:

  • Excellent communication and customer service skills
  • Technical understanding and interest in providing whole-of-business IT support
  • Familiarity with Microsoft systems, including the Microsoft 365 cloud suite
  • A valid Australian driver's license (Class P or Open) and vehicle
  • A quiet and professional workspace for remote work
  • Ability to apply safe work practices when troubleshooting networking and internet issues
How to Apply

To proceed with your application, please submit your resume to JP Smith Recruitment & Human Resources.