Network Engineer

3 weeks ago

Melbourne, Victoria, Australia Vocus Group Full time
About the Role

We are seeking a highly skilled Network Engineer to join our Service Operations OCC team, responsible for the operation and maintenance of Vocus Networks and Network facilities.

The successful candidate will be accountable for ensuring the effective delivery of operational tasks, including monitoring, logging, diagnosing, enriching, managing, and resolving tickets during the shift period. They will also be responsible for meeting all KPI/OLA and service level requirements.

Key Responsibilities
  • Manage the resolution of Incidents across the full range of supported services, specialising in Voice technologies, including prioritization, communication, escalation, analysis, and review.
  • Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team to deliver process outputs and meet service level requirements.
  • Assist in the development of shift team members and provide formal input to regular performance reviews, on-the-job coaching, and implementing training and development plans and activities.
  • Maintain existing documentation, fault management, and change management standards, create reports, and provide commentary on operational progress.
  • Participate in an environment oriented to trust, open communication, creative thinking, and cohesive team effort, inspiring creative thinking and supporting strategic vision.
About You
  • Deep knowledge of a telecoms operational environment with a general understanding of I.T, broadband internet, telecoms desirable.
  • Ability to work a 24x7 Roster.
  • At least 2-3 years of experience in a technical helpdesk role, preferably in a Telco OCC environment supporting voice network.
  • Working knowledge on carrier-grade VoIP solutions and data products.
  • Working knowledge on voice internetworking standards such as ISDN, ISUP, SS7 etc.
  • Exposure or working knowledge of Genband and Broadsoft voice platforms will be a huge plus.
  • Strong understanding of VOIP related protocols, SIP, RTP, different codecs etc.
  • Sound knowledge on Layer 2 and Layer 3 protocols in the OSI model.
  • Awareness of ISO27001, ISO9001, ISO20000.
  • Ability to prioritize work load in a complex networking environment.
  • Passionate, self-motivated, and driven with a hunger for learning and growth.
  • Minimum 3 years' experience in the Telecommunications industry or related field.
  • Strong communicator with a high degree of written and verbal communication skills.
  • Strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships at every touch-point.
  • Results-oriented with energy and passion to achieve and exceed stretching objectives and to deliver within tight timescales.
  • Always approaches things from the customer's perspective, seeing potential problems and finding and driving solutions.
  • Works collaboratively with all Business units, forming virtual teams where required to realize goals and objectives.
  • Proven ability to effectively manage fluctuating workloads and optimize available resources to meet changing priorities and deadlines, putting the customer at the heart of every decision.
  • Dynamically responds to both strategic and tactical operational management requirements.
  • Can demonstrate ability to take technical ownership of a problem or requirement.
  • Experience in a telecoms operational environment with an excellent understanding of I.T, broadband internet, telecoms and transmission, cloud & I.P background.
  • Experience working in Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
  • Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
  • Experience using Lean/Six Sigma tools and methodologies an advantage.
About Vocus

Vocus is Australia's specialist fibre and network solutions provider, owning and operating 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.

What We Offer
  • Diverse and dynamic teams with a supportive and inclusive culture.
  • Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
  • Generous discounts on power, gas, mobile, and internet, plus discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
  • Study assistance programs to excel your personal growth, learning, and development.
  • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

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