System Maintenance Technician

1 week ago

Townsville, Queensland, Australia beBeeServiceTechnician Full time $60,000 - $80,000
Technical Support Specialist

This role plays a critical part in ensuring the efficient operation of customer sites.

The Technical Support Specialist is accountable for servicing and maintaining hardware and software assets, including network switches, routers, time servers, servers, RAID systems, workstations, and other equipment.

Key Responsibilities:
  • Servicing and maintenance of various equipment
  • Day-to-day servicing, calibrations, and maintenance
  • Configuration of security systems hardware and software
  • Diagnosis and repair of faults on head-end systems
  • Software loading and configuration of EBI / DVM Systems
  • Small to medium project installations, including subcontractor management
  • Estimating materials costs and quantities, and ordering parts
  • Ensuring customer satisfaction through liaison with client representatives, customers, and service recipients
  • Development and maintenance of site-specific documentation and quality assurance information as instructed by Team Leader
  • Achievement, measurement, and reporting of performance indicators and site service objectives
  • Availability for duties outside of normal working hours as per agreed rosters and as directed
  • Delivery of value to clients and customers
  • Reporting near misses, incidents, and opportunities for improvement
  • Carrying out hazard risk assessments for all tasks as per company policy and procedures
Requirements:
  • Minimum 3 years' experience in a similar role, customer facing, and/or related
  • Strong understanding of computer networking and I.T-related processes
  • Intermediate verbal and written communication skills, including negotiation and influencing skills for all stakeholders internal and external
  • Security Installer and Consultant Licence advantageous
  • Restricted Electrical license – advantageous
  • Valid driver's licence

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