Home Furnishing Team Manager

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $76,722 - $104,321

At IKEA, our vision is to create a better everyday life for the many people.

We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

Our culture & values guide us in creating a great place to work, standing for equality, diversity and inclusion.

We are seeking a Customer Team Leader who will be responsible for:

  • Leading daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.
  • Ensuring co-workers are actively supported in their daily work, and developing, coaching and mentoring your team through performance reviews and on the job conversations.
  • Supporting your manager with recruitment, training, retention, performance management, succession planning and competence development of the team.
  • Leaning by example with exceptional customer service, integrity, compassion, and efficiency as an ambassador of our values.
  • Taking the lead and supporting on different Customer function action plan topics, taking a proactive approach to ensure goals are achieved.
  • Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.
  • Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.
Requirements

To be successful as a Customer Team Leader, you will have:

  • Demonstrated experience leading a team of direct reports (minimum 1 year).
  • Highly developed communication and collaborative skills.
  • A leader who connects with our values and always leads by example.
  • An energetic leadership style: thriving on the buzz you get from fast-paced retail environments.
  • Excellent organisational skills, effectively managing fluctuating workloads and conflicting priorities.
  • Passionate about home furnishing and proud of your ability to leave every customer with a lasting positive impression through your exceptional customer service.
  • Strong computer literacy skills (MS Office Suite).

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