Food and Beverage Service Associate

2 weeks ago


Hamilton, Victoria, Australia Hamilton Island Full time
About the Role

We are seeking a highly motivated and enthusiastic Food and Beverage Attendant to join our dynamic Events Team at Hamilton Island. As a key member of our team, you will play a vital role in ensuring the smooth operation of events and providing exceptional service to our guests.

Key Responsibilities
  • Assist with the setup and teardown of event spaces, including arranging furniture, setting up equipment, and ensuring all areas are prepared according to specifications.
  • Deal with guest requests, enquiries and complaints in an efficient and courteous manner, ensuring the highest level of guest satisfaction at all times.
  • Prioritise the health and safety of our staff and guests, including guests' dietary requirements.
  • Provide the tools, training and mentoring to allow our team to consistently deliver guest service to high standards, and in accordance with our specifications and procedures.
  • Assist the Events Management Team to identify any staff development needs and implement training.
  • Ensure our staff are appreciated and rewarded for their efforts to increase longevity.
  • Perform opening and closing duties as required, including cashiering functions.
  • Regularly report to and communicate effectively with the management team.
About You

You are an Events professional looking for a career with a company that rewards effort and provides development opportunities. You are a positive and experienced events team member with a 'can do' attitude and a passion for exceeding guests' expectations.

You will have:

  • Ability to work long hours on your feet, handle physical tasks, and adapt to changing environments.
  • Willingness to work a varied roster including evenings, weekends, and holidays as event schedules demand.
  • Strong interpersonal skills and a passion for delivering excellent service to guests.
  • Ability to work well in a team-oriented environment, taking direction and supporting your colleagues.
  • Quick thinker who can handle unexpected situations effectively and calmly.
  • Prior experience in events, hospitality, or a related field is preferred but not essential. We value enthusiasm and a willingness to learn.
  • Previous experience working in Food and Beverage/Events.
  • Ability to demonstrate knowledge and skill set in banqueting, conferences and events.
  • Strong beverage, wine and cocktail knowledge.
  • Excellent organisational and interpersonal skills.
  • Current Nationally Recognised 'Responsible Service of Alcohol'.
  • Drivers Licence.
  • Impeccable grooming and personal presentation.
Your Benefits
  • Save money with subsidised furnished staff accommodation on island.
  • Staff perks - discounts on restaurants and activities including $15/week gym membership.
  • Fantastic work culture and supportive community.
  • Enjoy living and working on the doorstep of the Great Barrier Reef.


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