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Desktop Support Specialist

3 weeks ago

City of Frankston, Australia beBee Careers Full time
Desktop Support Role Overview

We are seeking a highly skilled and customer-focused Desktop Support Officer to join our team.

This full-time role requires on-site technical support to our customers, ensuring smooth day-to-day operations of their systems.

Main Responsibilities:
  • Technical Support: Provide exceptional service with a positive attitude, resolving daily technology issues and collaborating with peers to develop solutions.
  • Customer Engagement: Develop friendly rapport with end-users, delivering personable support and improving processes through collaboration.
  • Documentation and Procedure Management: Keep documentation and procedures up to date, owning and resolving daily technology issues while liaising with external vendors as needed.